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1. How long does delivery takes?
The shipping time ranges from 8-12 days, depending on the customer's specific location.
2. When will I receive the tracking information?
For standart shipping: Our staff will contact you via WhatsApp or Email to confirm your order. After that, our staff will send you the tracking information once the package has been dispatched to the shipping carrier..
3. How much is the delivery fee?
We offer a flat-rate shipping fee of $40 USD, and it must be paid along with your order payment.
4. Where is Helen Hair's warehouse located?
Our hair products are made from 100% Remy Real Hair with a workshop located in Vietnam, one of the largest factories in Asia with leading technology. Products are carefully made from input materials.
5. What if I accidentally sent the wrong address?
If you need to change your shipping address or phone number, please contact us via WhatsApp at wa.me/+84769077384, or our email wholesale@helenhair.com for assistance.
6. What service does Helen Hair use for transportation?
We work with DHL, FedEx, Australia Post, and other reliable carriers for international shipping.
