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Frequently Asked Questions

1. How long does delivery takes?

Depending on the type of ship, the shipping time can range from 4 days to 2 weeks. For more information, please read the shipping policy carefully.

For standart shipping: you will get a tracking number through the carrier you ordered (FedEX/UPS/...). As for the rest of the shipping, it depends on the carrier that you can receive the trackingnumber or not.

We will notify you through the phone number or e-mail you leave for the shipping fee. You can rest assured, all of our sales staff will take care of you 24/7.

Our hair products are made from 100% Remy Real Hair with a workshop located in Vietnam, one of the largest factories in Asia with leading technology. Products are carefully made from input materials.

We will notify the carrier to see if they can help change the shipping address. All fees after changing the address you will have to pay with the carrier.

After confirming the information successfully, Helen Hair will send you an order confirmation email which includes a tracking number and order status information (It will take a few hours to display the status).